In this article:
- Video appointments
- Phone appointments
- Face-to-face appointments
- Appointment reminders
The clinician will call you to start your consultation. Please allow a few minutes for them to call. You don’t need to be in the app to receive the call.
If you haven't received a call after a few minutes, read what to do if your appointment is late.
Video appointments
You’ll get an incoming video call from the clinician. Your device will need to be unlocked to view the video and for the clinician to see you.
If you have a bad video connection, the clinician will try calling your registered phone number.
Find your registered phone number
View or change your registered phone number in the eMed app:
- Open eMed
- Tap Me icon (
) on the Home screen
- Select Account details
- Your registered number is listed next to Phone
- Tap Edit to change your registered number
Phone appointments
You’ll get a phone call from an 0330 phone number.
You can add eMed to your contacts when you book an appointment so 'eMed' appears as the caller ID.
Face-to-face appointments
When you arrive at the clinic, you can check in with our receptionist who will ask you to confirm your full name and date of birth. You will then be asked to wait in the waiting area and the clinician will call your name when they are ready.
Please ensure that you arrive at the clinic 10 minutes before your scheduled appointment time.
Appointment reminders
Please ensure you have notifications turned on to receive appointment reminders. We'll send you an appointment reminder 1 hour before your appointment is due to start.
Turning your notifications on
- Go to your phone’s settings.
- Go to Notifications then eMed.
- Make sure notifications are turned on.
Read more about how to prepare for your appointment.