Important Note: If you are not accessing your services directly through eMed, some of these FAQs may not apply to you. Please reach out to our Support team or your provider directly if you have any questions.
Before your Appointment
Make sure you have:
For the best experience, make sure you have the latest software version for your device or browser.
Learn more about how the appointment will start.
Where to Take the Call
Find a quiet space where you feel comfortable discussing your health. This could be at home or work, as long as you won’t be interrupted.
Try to avoid:
If there is significant background noise, the clinician may ask you to move to a quieter location. They will end the call if they feel it is unsafe or inappropriate to continue, such as if you are driving.
What to Talk About
Before your appointment, jot down the main points you want to address, including:
You don’t need to worry about taking notes during the call; your clinician will provide a summary that you can review after the appointment.